Return and Refund Policy
Fasherati.com is committed to providing its customers complete satisfaction. Fasherati.com strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Fasherati.com is always ready and willing to go the extra mile for its customers and wants to “delight” the customer not only satisfied the customers.
Changed your mind - need to return the product? Just follow these procedures:
We have a 7 day return policy from the date of delivery. Our customer care team will be happy to assist you from Monday to Saturday between 10:00 AM to 6:00 PM and can be reached at 011-40503954 or via email at support@Fasherati.com.
In the subject line of the email, please mention Order number, to help us quickly process your returns and ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in saleable condition.
We request you to send us original packaging, invoice and tag of all the returned items.
To prevent any loss or damage during transit please ensure that all the returned items are packed securely and safely.
Please ensure that your shipment reaches us within 10 days from date of raising the return request.
Ways to return your Product?
The ways how you can return the products,
Door Step pick-up: Door Step pick-up facility is currently available only in select locations, which falls under the service network of our courier partners.
In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Return team within 10 days. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs as an e-voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality check passed on receipt in our warehouse.
All returned products need to clearly bear the consignee address on the return Airway Bill, as given below: Fasherati, C-43 (Basement), South Extension Part-2, Delhi-110049, India.
How we do Refunds?
The returns are refunded either in cash or through bank transfer. Your refund amount only includes price of items of the returns accepted post validation by our quality team. Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
If you receive any damaged/defective product, please send an email at support@Fasherati.com within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. We will refund your money by NEFT (within 10 working days) if you made the payment through ‘Cash on Delivery' mode, and if your payment was made through Credit/Debit Card or Net Banking then the amount will be credited to your account from which the payment was made.
If you want a refund for the items you must send us original packing with original tags, else you will not be eligible for refunds.
If our Quality inspection team does not validate your returns, we will ship back to your items to pay basis as per your request received via email/phone.